Booking Terms

Estimates

Prices displayed by the website are estimates based on the information supplied. They are not fixed quotations. Final pricing may be confirmed or adjusted before the booking where property size, condition, access, unusual appliances, specialist treatment or other material details differ from the information provided.

Appointment requests

Selecting a date and time sends a preferred appointment request. It is not a confirmed booking until The Property Care Co. has checked availability and confirmed it directly with you.

Current payment process

No online payment is taken through this website at present. Any payment arrangements for a confirmed booking will be explained directly to you. A secure online payment option may be introduced later.

Changes and cancellations

If you need to change or cancel a confirmed appointment, contact us as early as possible. Any cancellation charge will be communicated fairly and will reflect the circumstances and costs reasonably incurred. Your statutory consumer rights are not affected.

Access and safety

You are responsible for providing safe and reasonable access to the property and for telling us about any hazards, fragile items, parking restrictions, unusual surfaces or specialist materials that may affect the service.

Contact

Questions about a booking can be sent by WhatsApp or phone to 07411 251361, or by email to thepropertycarecouk@gmail.com.